WELLSTATE

Effective Date: 22 June 2025
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1. About WELLSTATE

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WELLSTATE is a wellness-focused property certification company offering proprietary assessments, reports, and digital certification services. Our tools are designed to help individuals, developers, and property professionals evaluate how their living spaces support wellness, health, and environmental harmony.

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2. Use of This Website

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By using www.wellstate.com.au or purchasing any WELLSTATE services, you agree to use the site and services lawfully and ethically. You must not infringe the rights of others, disrupt platform functionality, or misuse our content.

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3. Purchases and Payments

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All WELLSTATE products and services are sold in Australian Dollars (AUD), inclusive of GST (where applicable), and processed via trusted platforms such as Stripe and PayPal.

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By purchasing, you confirm that:

• You are authorised to use the payment method submitted

• Information you provide is true, accurate, and current

• Payments are final unless otherwise required under Australian Consumer Law

 

4. Access to Certification Services

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Upon successful payment:

• You will receive access to the WELLSTATE Assessment Form (via Jotform or other digital tool)

• You must complete this form honestly and to the best of your knowledge

• Optional property visuals (e.g. interior/exterior images, floorplans) may be submitted to support your application​

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Deliverables include:

• A personalised WELLSTATE Wellness Report

• An official WELLSTATE Digital Certificate (PDF)

• A digital WELLSTATE Certification Badge (Bronze, Silver, or Gold tier)

 

5. Certification Validity, Misuse & Revocation

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WELLSTATE certification is issued based solely on user-submitted information and visuals. It is:

• Not government regulated

• Not a substitute for legal, medical, or building certification

• Proprietary to WELLSTATE and independent of external building codes

 

WELLSTATE reserves the right to:

• Request additional verification or information

• Revoke, suspend, or deny a certification if false data, manipulation, or misuse is identified

• Maintain records of certified properties via serial numbers for verification purposes

 

Any misuse of the WELLSTATE certification or badge — including reproduction, false display, or resale — will be investigated and may result in legal action.

 

6. Intellectual Property

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All content and materials including (but not limited to):

• The WELLSTATE Assessment Framework

• The Certification Badge and Certificate designs

• Our domain structure, questions, digital assets, and terminology

are the exclusive intellectual property of WELLSTATE GROUP. You may not copy, distribute, modify, reverse-engineer, publish, or use any WELLSTATE tools or assets outside of personal use as part of your certification process.

 

7. Privacy & Data Collection

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WELLSTATE complies with the Privacy Act 1988 (Cth). We collect:

• Contact information

• Property and location data

• Submitted responses and visuals

• Payment details via secure third-party processors

 

This data is used exclusively to provide your certification services. We do not sell or share your information with unrelated parties. See our Privacy Policy for full details.

 

8. Accuracy of Submission & Client Obligations

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Clients are responsible for ensuring all data submitted is honest, accurate, and complete. Misrepresentation may result in:

• Rejection of certification

• Suspension or revocation of issued certificates

• Public invalidation of serial number through our verification system

 

WELLSTATE may introduce audit procedures for randomised or suspicion-based review of certified properties. Cooperation is expected if requested.

 

9. User Accounts

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For all use accounts:

• You are responsible for your login credentials

• Misuse, impersonation, or breach of terms may result in suspension or removal

 

10. Disclaimer

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WELLSTATE certification is intended as an advisory, wellness-promoting tool. It does not replace legal, medical, building, or regulatory advice.

 

WELLSTATE makes no guarantee that a property meets any mandatory legal standard based on its certification outcome.

 

11. Limitation of Liability

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To the extent permitted by law:

• WELLSTATE is not liable for any direct, indirect, incidental, or consequential damages resulting from use of the site, certification, or recommendations

• If liability must be applied under consumer law, it is limited to resupplying the service or refunding the original purchase amount

 

12. Refunds and Cancellations

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Refunds are only granted under the following conditions:

• Technical error or non-receipt of services

• Application under Australian Consumer Law

 

All refund requests must be made within 7 days of purchase and sent to info@wellstate.com.au. Refunds are not guaranteed and are assessed case-by-case.

 

13. Third-Party Services

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We rely on secure third-party platforms, including but not limited to:

• Wix (website platform)

• Stripe and PayPal (payment processing)

• Jotform (assessment form collection)

• Google Analytics (site metrics)

 

Each third-party provider operates under its own policies. WELLSTATE is not responsible for their terms or actions.

 

14. Certificate Verification & Anti-Fraud

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Every WELLSTATE Certificate includes a unique serial number. WELLSTATE maintains an internal database of issued certificates and their corresponding property data. Coming soon, users and third parties (e.g. real estate agents) may verify certifications online.

 

Any certificate found to be falsified or used beyond its scope (e.g. for unauthorised properties) will be subject to investigation.

 

15. Changes to These Terms

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WELLSTATE may revise these Terms & Conditions at any time. Updates will be posted on the website and take effect immediately. Continued use of our services indicates your agreement to the revised terms.

 

16. Governing Law

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These terms are governed by the laws of Victoria, Australia. Any disputes are subject to the non-exclusive jurisdiction of the courts in Victoria.

 

Contact

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For any queries regarding these Terms & Conditions, please contact:
info@wellstate.com.au
www.wellstate.com.au