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PRIVACY POLICY

Effective Date: 22 June 2025

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WELLSTATE GROUP (ABN 64 106 807 290), trading as WELLSTATE (“we”, “us” or “our”), is committed to protecting your privacy and managing your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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This policy explains how we collect, use, store and disclose your personal information when you use our website (www.wellstate.com.au), complete a certification assessment, or interact with us.

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1. What We Collect

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We collect personal information necessary to provide our services and operate our business, including:

  • Contact details – name, email, phone number, suburb/postcode

  • Property information – self-reported data and uploaded files (e.g. photos, floorplans, descriptions) via our assessment form

  • Certification information – your responses to our wellness criteria, including scoring results and certification tier

  • Payment information – collected and processed via Stripe or PayPal (we do not store full card details)

  • Website usage – IP address, browser/device info, session behaviour via Google Analytics

  • Marketing preferences – opt-ins, unsubscribes, and interactions with campaigns

  • User account info – if applicable in the future

 

You may choose to withhold certain information, but doing so may limit your ability to use our services or receive certification.

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2. How We Collect Information

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We collect personal data directly from you, unless it’s unreasonable or impractical. We collect data via:

  • Forms you submit (e.g. wellness assessment via Jotform)

  • Product purchases via our Wix online store

  • Customer service queries via email

  • Cookies and web analytics tools

  • Payment transactions (via Stripe or PayPal)

 

3. Why We Collect Your Information

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We use your information to:

  • Deliver your WELLSTATE Certification, Wellness Report, and Digital Badge

  • Assess and review your submission using our proprietary scoring framework

  • Communicate with you about your assessment, results, and any follow-up requirements

  • Verify submitted data and enforce integrity standards, including fraud prevention

  • Respond to queries and provide support

  • Improve our tools, services, and content

  • Send you WELLSTATE updates or marketing (if you opt in)

  • Comply with our legal obligations

 

4. How We Store and Protect Your Data

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Your data is stored securely via encrypted cloud platforms and trusted third-party services (e.g. Wix, Jotform, Google, Stripe, PayPal). We take reasonable steps to protect it from loss, misuse, unauthorised access, and disclosure.

 

Some data may be processed outside of Australia. Where this occurs, we require that those providers maintain Australian-equivalent privacy standards.

 

5. Sharing Your Information

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We only share your data when necessary to deliver our services or meet legal obligations. This includes:

  • Jotform – to collect your assessment responses

  • Stripe/PayPal – to securely process payments

  • Google Analytics – to understand website traffic and usage

  • Email platforms – for transactional and service emails

  • Legal authorities – when required by law or to protect our rights

 

We do not sell, rent, or share your data for unrelated third-party marketing purposes.

 

6. Marketing & Communication Preferences

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You may receive updates, service communications, or promotional messages from us. You can:

  • Opt out of marketing emails by clicking “unsubscribe”

  • Contact us directly to update your communication preferences

 

7. Assessment Integrity & Data Use

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All information submitted in the WELLSTATE Assessment is self-reported. By completing the form, you confirm that the information is truthful to the best of your knowledge.

 

We may:

  • Request additional supporting documents or clarification

  • Retain your submission data for verification or quality assurance

  • Revoke or suspend certifications if false or misleading information is detected

  • Use de-identified assessment data for internal research, reporting, or future service development

 

8. Access and Correction

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You can request to access or correct the personal data we hold about you by contacting us at info@wellstate.com.au. We will respond within a reasonable timeframe, typically 30 days.

 

9. Cookies and Website Tools

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Our website uses cookies and other technologies to:

  • Track user sessions and behaviour

  • Improve usability and content delivery

  • Gather analytics insights via Google Analytics

 

You can manage or block cookies through your browser settings.

 

10. Age & International Use

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Our services are intended for Australian residents aged 18 and over. If you access WELLSTATE from outside Australia, you are responsible for complying with local laws.

 

11. Policy Updates

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We may update this Privacy Policy at any time. The revised version will be posted on our website with the new effective date. Continued use of our services indicates your acceptance of any changes.

 

12. Contact Us

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If you have questions about your privacy or this policy, please contact:

WELLSTATE GROUP
info@wellstate.com.au
Melbourne, Victoria, Australia

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